Sales & CRM
Customer Retention Automation Setup
Turn customer moments into structured email journeys: post-purchase follow-up, winback and abandoned-cart reminders. We set up three flows with up to two emails each, then test them before handover.
- 3 automated email flows
- Up to 6 emails
- Segments and sending rules
- Tested before handover
Delivery: 8–12 business days after receiving complete data and platform access
Make customer follow-up a system, not a manual task
One message cannot serve every customer moment. We use your store events to shape relevant follow-up after purchase, after a period of inactivity, and when a shopper leaves without completing checkout. You receive three configured and tested email automations in your own platform. Ongoing campaign management and revenue guarantees are not part of this setup.
What’s included
- Readiness review of one store and the relevant order/cart events
- Practical audience rules using recent orders, purchase activity and available marketing consent
- Post-purchase flow: up to two emails
- Winback flow for lapsed customers: up to two emails
- Abandoned-cart flow: up to two emails when cart events and lawful sending are available
- Write up to six emails in one chosen language using platform-native templates
- Configure triggers, exits and suppression for opted-out recipients
- Test all three flows with sample events and test addresses, then hand over a results log
- One consolidated revision round before handover, within the approved scope
Not Included
- Ongoing management, optimisation and monthly reporting after handover
- Email/CRM subscriptions and message delivery charges
- WhatsApp or SMS sending and custom cross-channel integrations in the base price
- Custom HTML email designs, landing pages, third-party apps or bespoke store development
- Loyalty/discount programmes, satisfaction surveys or full LTV analysis
- Multiple campaign languages, or extra messages and flows without a separate add-on
- Guaranteed open rates, purchases, revenue or cart recovery
What We Need to Start
- Access to a working store and an email platform that supports purchase/cart events
- Accurate product, category, pricing and URL data in the store
- Evidence of lawful marketing permission, suppression records and applicable privacy notice
- The chosen campaign language, brand assets, tone and approved sender identity
- One approval contact and test inboxes
- Approval of any incentive before use (discount setup is outside the package)
FAQ
FAQs
هل هذه باقة شهرية؟ Is this a monthly plan?
لا. هي إعداد لمرة واحدة لثلاثة مسارات، ولا تشمل إدارة الحملات بعد التسليم. No. This is a one-time build of three journeys, without ongoing campaign management.
هل يمكن اختيار واتساب بدل البريد؟ Can we use WhatsApp instead?
يمكن تقييمه بعرض مستقل بعد التحقق من حساب WhatsApp API ورسوم الرسائل وأذونات التسويق؛ السعر الأساسي للبريد فقط. We can scope it separately after checking API access, message fees and permission; the base package is email-only.
كم رسالة سيتم إعدادها؟ How many messages are included?
حتى 6 رسائل إجمالًا: رسالتان لكل من مسار ما بعد الشراء وإعادة التنشيط والسلة المتروكة. Up to six emails: two each for post-purchase, winback and abandoned-cart flows.
هل تضمنون زيادة المبيعات؟ Do you guarantee repeat purchases?
لا. نلتزم بالإعداد والاختبار والتسليم؛ نتائج الشراء تعتمد على العرض والجمهور والتوصيل وبيانات المتجر. No. We commit to implementation and testing, not purchasing outcomes or attributed revenue.
ماذا لو لم تعمل أحداث السلة؟ What if abandoned-cart events are missing?
نوقف تفعيل ذلك المسار حتى تتوافر الأحداث اللازمة، ونقدم تقييمًا للتصحيح أو تعديل النطاق بموافقتك. We pause that flow until the required events are available and propose a separately approved remediation or scope change.
هل إنشاء الخصومات واستبيان الرضا مشمولان؟ Are discount codes and surveys included?
لا. هما خدمات منفصلة موجودة في كتالوج MartGain، ولا تُحمّلان على هذا السعر. No. Both are separate MartGain catalog services.
هل أحتاج اشتراكًا مدفوعًا؟ Do I need a paid email platform?
قد يلزم اشتراك بريد مناسب حسب حجم جهات الاتصال وعدد الرسائل. رسوم المزوّد يدفعها العميل منفصلة. Possibly, depending on contact count and sending volume. Provider fees are separate.
هل تصححون خطأ ظهر من التنفيذ؟ Will you fix an implementation defect?
نعم، إذا كان في مخرج تم الاتفاق عليه وثبت أنه ناتج عن إعداد MartGain؛ لا يُحتسب من جولة التعديلات. Yes. Verified defects in our agreed deliverables are corrected without using your revision round.
Are your store events ready for lifecycle automation?
Tell us your store platform, sending platform and approximate list size. We will check event and permission readiness, then confirm the three-flow scope and third-party costs before starting.