Sales & CRM
Ecommerce Loyalty Points & Rewards Setup
Set up a points-and-rewards program for your existing store, with defined earning and redemption rules and tested purchase flows. Referrals and affiliate marketing are separate services.
- One compatible ecommerce store
- One purchase-earning rule and one redemption reward
- Purchase, redemption and refund-flow testing
- Settings handover and concise operating guide
- Referrals and affiliates sold separately
Delivery: Within 12 business days after rules, platform compatibility and access are confirmed
A loyalty program customers can understand
Installing a rewards app is only the start. If earning and redemption rules are unclear, points can become discounts with little financial control. We define one earning rule and one redemption reward, configure them on your existing store and verify the checkout flows before handover. The deliverable is a working, understandable points program—not a guarantee of repeat purchases or revenue growth. Referral and affiliate programs are separate workstreams.
What’s included
What's Included
- Check one existing store for compatible loyalty functionality and identify any required app or subscription.
- A concise rules sheet for purchase points, redemption value, applicable limits and supported exclusions.
- Configure one points-earning rule for an eligible completed purchase.
- Configure one points-redemption reward as a discount, subject to the app’s supported options.
- Configure customer-visible points balance and redemption entry where supported by the store or app.
- Test five scenarios: eligible purchase, redemption, cancelled/refunded order, discount interaction and expiry when supported—or an agreed alternative test.
- Deliver rules, operating settings and test results, plus one walkthrough of up to 30 minutes.
- One consolidated in-scope revision and 14 days of implementation-defect corrections after handover.
Not Included
- Customer referral links and rewards: separate P-031 service.
- Affiliate program build, ongoing affiliate operations and partner payouts are excluded; P-042 covers limited ongoing management of an existing program.
- Separate first-order coupon setup X-09-10. Do not charge twice when the agreed core redemption reward already serves the same objective.
- App licenses, store subscriptions, payment fees and the cost of customer points or discounts.
- Custom loyalty app development, mobile apps, existing-balance migrations, multi-store setups or ERP/POS integrations.
- Post-launch campaign management, advertising assets, unlimited maintenance or guarantees of increased repeat purchases.
- Final legal/tax policy drafting or guaranteeing platform compliance without dedicated specialist review.
What We Need to Start
- Store platform and URL, with appropriate temporary collaborator access rather than shared master credentials.
- Average order value, approximate product margin and acceptable discount cap to avoid uneconomic rewards.
- Merchant-approved points-earning value, redemption reward and expiry policy if supported.
- Existing returns, promotions and tax policies to define how eligible orders should be handled.
- One decision-maker to approve rules and test results, plus any applicable third-party subscription charges.
FAQ
FAQs
هل السعر يشمل الإحالة والعمولة؟ Are referrals and affiliates included?
لا. الباقة الأساسية لإعداد النقاط والمكافآت فقط. الإحالة P-031 والتسويق بالعمولة P-042 خدمات منفصلة تختلف في الوحدة والنطاق. No. The core setup covers points and rewards only. Referral setup P-031 and affiliate management P-042 are separate services with different scopes.
هل يمكن تشغيل النظام على سلة أو زد أو Shopify أو WooCommerce؟ Can this work with Salla, Zid, Shopify or WooCommerce?
يمكن تقييم هذه المنصات، لكن السعر الثابت مشروط بتوفر تطبيق أو ميزة متوافقة مع قواعد الباقة. أي تطوير مخصص أو خطة مدفوعة إضافية يُذكر قبل الالتزام. We can assess these platforms, but fixed-fee eligibility depends on compatible native or app features. Custom work and paid plans are identified before commitment.
من يدفع قيمة النقاط والخصومات؟ Who pays for points and discounts?
المتجر يتحمل التكلفة الاقتصادية للمكافآت وأي رسوم منصة. MartGain تضبط القواعد وتختبرها، ولا تموّل الخصم. Your store bears reward economics and any platform charges. MartGain configures and tests the rules; we do not subsidize rewards.
ما الذي يتم اختباره؟ What is tested before handover?
نجرب اكتساب النقاط والاستبدال والتعامل مع طلب ملغى أو مسترجع، وتداخل الخصومات، والصلاحية إذا دعمها التطبيق، ونوثق أي قيد فني. We test points earning, redemption, cancelled/refunded orders, discount interaction and expiry if supported, documenting technical limitations.
هل يزيد البرنامج معدل تكرار الشراء تلقائيًا؟ Will the program automatically increase repeat purchases?
لا يمكن ضمان ذلك. نضمن إنجاز مخرجات الإعداد المتفق عليها واختبارها؛ أما الأداء التجاري فيتأثر بهوامش المنتجات والعرض والطلب والتواصل مع العملاء. No commercial uplift is guaranteed. We deliver and test the agreed setup; commercial performance depends on product margins, the offer and ongoing customer communications.
هل تشمل الباقة مستويات VIP وترحيل النقاط القديمة؟ Are VIP tiers and historical-point migration included?
لا. الباقة الأساسية تضم قاعدة اكتساب ومكافأة استبدال واحدة، دون نظام مستويات متعدد أو استيراد أرصدة سابقة. No. The base package includes one earning rule and one redemption reward, not multi-tier VIP architecture or migration of historical balances.
هل أحتاج اشتراكًا مدفوعًا؟ Do I need a paid loyalty app?
يعتمد على منصة المتجر والخصائص المطلوبة. نحدد أي اشتراك قبل الموافقة، وتبقى رسوم الاشتراك خارج أتعاب التنفيذ. It depends on your platform and required capabilities. Any subscription is identified before approval and billed separately from implementation.
ماذا يحدث بعد التسليم؟ What happens after handover?
نسلّم القواعد والإعدادات ونتائج الاختبارات، ونصحح أخطاء التنفيذ لمدة 14 يومًا. إدارة البرنامج المستمرة تحتاج اتفاقًا منفصلًا. We hand over rules, settings and test evidence, and fix implementation defects for 14 days. Ongoing management requires a separate agreement.
Ready to Launch a Clear, Usable Rewards Program?
Tell us which ecommerce platform you use and how you want rewards to work. We will confirm compatibility, implementation scope and external fees before you commit.