Subscription Terms

What Counts as a Subscription?

This section applies to any MartGain product, system, or service sold on a monthly, annual, or recurring basis, such as a managed system, ongoing access, recurring updates or support, or any service identified as a subscription on its product page.

Subscription Period and Payment

The subscription period begins on the date specified in the order or on the service activation date if setup is required. Payment is made in advance for the stated period, such as one month or one year, and the current period’s price remains as confirmed at purchase.

Renewal

Under MartGain’s current model, renewal is manual unless an “Automatic Renewal” option is clearly displayed at checkout. Before the period ends, we may send you a reminder and payment link to renew. If we introduce automatic renewal in the future, it will not be enabled without your knowledge; it must be clearly presented to you and require your consent.

Subscription Cancellation

You may choose not to renew at any time before the next period begins. Your access continues until the end of the paid period unless you breach the Terms or the product specifies a different arrangement. Cancellation prevents the next period and does not automatically entitle you to a refund for the current one.

Refunds

The Refund and Cancellation Policy applies. No prorated refund is made solely because the user did not make full use of the period while the service remained available as described, unless the law grants a stronger right or we cannot provide the substantial part of the service.

What Does the Subscription Include?

The product page is the reference: a subscription may include hosting, support, maintenance, updates, a specified number of operations or users, or access to a system. Anything not expressly stated is not assumed to be included.

Usage Limits and Fair Use

If a plan has limits on usage, operations, users, storage, or resources, these will be shown on the product page or at the time of contracting. Persistent use beyond these limits may require an upgrade or different pricing, and we will not impose undisclosed additional charges without consent.

Changes to Plans or Prices

We may change plan prices for the future. Any change takes effect in a later renewal period after appropriate notice and does not retroactively alter a paid period. You may also upgrade or downgrade a plan if the product supports this, and the financial implications will be explained before confirmation.

Non-Renewal or Payment Failure

If the subscription period ends without renewal, access to the system, support, or subscription features may stop. If the product contains your data or settings, we will explain on the product page or upon termination how to export them or the reasonable retention period before permanent deletion, where feasible.

Updates and Technical Changes

We may modify features of a system, Workflow, or integration because of security updates, changes made by an external provider, or service improvements. We seek not to remove a material paid function without a reasonable alternative or appropriate explanation to the affected customer.

External Services

If a subscription depends on an external platform, that platform’s fees may be separate. The external platform’s features or limits may also change. MartGain’s responsibility is limited to the part it provides under the subscription, unless we expressly state that third-party fees are included.

Suspension or Termination of a Subscription

The service may be suspended for nonpayment, misuse, unlawful use, a threat to system security, or a material breach of the Terms. If we terminate for a reason unrelated to a customer breach, any paid but undelivered portion will be settled under the Refund Policy and applicable law.

Complete Discontinuation of a Subscription Product

If MartGain decides to discontinue a subscription product, we will seek to give active users reasonable advance notice, specify the last date of access, explain export options or alternatives if available, and settle any amounts paid for a period during which we will not provide the product.

Contact

To manage renewals or inquire about a subscription, use your website account when the option is available or contact us through the official channels displayed on martgain.net.