AI & Automation
AI Chatbot Setup for Customer Enquiries
Set up a website chatbot that answers routine questions using your approved business information, captures customer details and enquiry intent, and routes requests needing human attention to your team—with defined setup, testing, and handover.
- One chatbot on one website
- Up to 20 approved knowledge entries
- Captures customer contact & enquiry
- Human follow-up routing
- Testing, handover & admin guide
Delivery: 7–10 business days after receiving approved content, access, and platform confirmation.
Give every website enquiry a clear next step
When a visitor asks about your services, pricing or next steps, they need a useful answer—or a clear route to the right person. Scattered enquiries across pages and inboxes make follow-up harder. We configure a chatbot using your approved business information. It can collect essential contact details and route enquiries it cannot safely answer to your team. The goal is not to impersonate a human agent; it is to organize the first interaction while leaving sensitive decisions to people. The package covers one chatbot on one website, one operating language, up to 20 concise approved knowledge entries, and one staff-notification destination. Platform subscriptions and AI usage are separate and clarified before setup begins.
What’s included
What's included
- Review common enquiries and agree the customer follow-up path using client-approved material.
- Configure one chatbot for an existing website using an agreed compatible tool or platform.
- Organize and enter up to 20 approved short FAQs or knowledge entries in one operating language.
- Customize greeting and response tone, define answer boundaries, and route uncertain questions to a staff member.
- Set up optional basic lead capture of up to three fields: name, contact method, and enquiry reason, with appropriate visitor notice/consent.
- Configure one team follow-up notification destination using an available email inbox or comparable platform-supported method.
- Test up to 25 representative questions, including out-of-scope and human-follow-up cases, and correct in-scope configuration issues.
- Provide instructions for updating basic knowledge, reviewing handoffs, and disabling the assistant where supported by the chosen platform.
- Include up to two consolidated revisions to in-scope text and configuration before final acceptance.
- Scope & knowledge review — Review the site, approved answers and escalation route, and select a compatible platform after clarifying recurring costs.
- Assistant configuration — Organize up to 20 short entries and configure greeting, tone and answer boundaries.
- Lead capture & human follow-up — Configure up to three optional lead fields and one team-notification destination.
- Scenario testing — Test up to 25 enquiries, including missing information and human follow-up, then correct in-scope errors.
- Handover & control — Hand over the assistant, its basic knowledge-management and disable controls, and document platform costs and extra development needs.
Not included
- Platform subscription, hosting, language-model usage, messaging, and overage fees; these remain client-paid.
- Training a new model, building a large custom RAG system, or processing extensive unstructured document collections.
- Additional websites or languages, or more than 20 approved entries in the base package.
- Official WhatsApp, Instagram, Messenger, or multichannel operation, including channel approval and fees.
- Custom CRM, ticketing, booking or order integrations, and advanced lead scoring or prioritization.
- Instant live-agent takeover or automatic pausing of bot replies on handoff unless explicitly supported by the selected platform.
- Authoring the company knowledge base from scratch or validating business prices and policies on the client’s behalf.
- Daily monitoring, monthly support, or ongoing retraining; available through a separate management arrangement.
- Completing payments or bookings, acting as a staff member, or providing sensitive medical, legal or financial advice.
- Guaranteed perfect AI accuracy, zero errors, or specified leads or sales.
What we need to start
- Existing website URL and widget-install permissions or access to the website administrator.
- Up to 20 approved facts or frequently asked questions about the business.
- Chosen operating language and approved brand tone.
- Email inbox or destination for human follow-up notifications.
- Approved visitor privacy notice, lead-data rules, and necessary permissions or consent language.
- Chosen platform account and permissions, plus billing for any required paid plan.
- A designated contact to test the final chatbot and approve answers and revisions.
Delivery & revisions
| Item | Details |
|---|---|
| One-time setup | One-time implementation |
| Deployment scope | One chatbot / one website / one operating language |
| Knowledge entries | Up to 20 short approved entries |
| Lead capture | Up to 3 optional fields |
| Handoff | One team notification destination |
| Testing | Up to 25 representative questions |
| Delivery | 7–10 business days after complete inputs |
| Revisions | Two consolidated revisions |
| Usage fees | Separate, client-paid |
New add-ons
- NEW-H2-A — Second Chatbot Language: 490 SAR / 478 AED / 131 USD / 98 GBP / 117 EUR / 6230 EGP. Configure a second language for the same chatbot and 20 approved entries, adapt greetings and lead questions, and test 15 additional questions.
- NEW-H2-B — 20 Additional Approved Knowledge Entries: 390 SAR / 380 AED / 104 USD / 78 GBP / 93 EUR / 4990 EGP. Organize up to 20 additional short approved FAQ or knowledge entries and test up to 15 related queries.
- NEW-H2-C — Monthly Chatbot Review & Updates: 349 SAR / 340 AED / 93 USD / 70 GBP / 83 EUR / 4490 EGP. Two scheduled monthly reviews, a conversation sample review, updates to up to 10 approved entries, and a findings-and-actions summary.
Add-ons
- Lead-Qualifying Chatbot Development+$1,200
- Chat Integration with Ticketing System+$3,000
- Automated FAQ Menu+$1,200
FAQ
FAQs
Does the chatbot use my approved business information?
It is configured to answer from approved information and offer human follow-up when information is missing. AI can still make mistakes; perfect accuracy is not guaranteed.
Does it cover both my website and WhatsApp?
No. The base scope covers one website. Official WhatsApp and other channels require separate scope and platform fees.
Can it qualify sales enquiries?
Basic capture of name, contact details and enquiry reason is included. Advanced scoring, prioritization and CRM workflows are separate.
What happens when a visitor needs a person?
The assistant routes or notifies one agreed destination. Instant live takeover or automatic bot pausing depends on the chosen platform and may require an additional plan.
Are chatbot and AI subscriptions included?
No. The quoted price covers one-time setup, testing and handover. Hosting, messaging and AI usage remain client-paid and are clarified before work starts.
Do you need a full company handbook?
We need up to 20 approved concise knowledge entries. If your content must be authored or heavily organized from scratch, that is scoped separately.
Can the bot operate in Arabic and English?
The base package includes one operating language. A second language can be configured as a paid add-on after reviewing the source content.
Can it book, process orders or take payments?
Booking, orders and payment integrations are excluded from the base package and can be scoped separately.
What will I receive?
One configured website chatbot, up to 20 organized knowledge entries, a basic lead-and-handoff flow, tests of up to 25 questions, and a concise administration guide.
Do you guarantee perfect answers or more sales?
No. We test and set answer boundaries, but cannot guarantee error-free AI responses, visitor behavior or sales outcomes.
Is ongoing maintenance included?
Ongoing maintenance is excluded. A separate monthly option covers two scheduled reviews and limited knowledge updates, without platform fees.
Make website enquiries easier to answer and follow up
Start with a focused assistant built around your approved business information and clear human-follow-up rules. We will clarify the platform choice and running costs before implementation.