AI & Automation
WhatsApp Commerce & Store Order Integration
Connect your store catalogue to an eligible WhatsApp account, configure a supported in-chat ordering flow, and send order updates—after checking your store and provider compatibility.
- One store and one WhatsApp number
- Map up to 20 ready products
- Store-linked order workflow
- Two order status notifications
- Two functional tests and handover
Delivery: 10–15 business days after prerequisites and compatibility approval; Meta/provider reviews are excluded from the timeline.
From product chat to a traceable order
A product enquiry should not force your team to rebuild an order manually. We first check your commerce stack, then connect the catalogue and configure supported order capture and notifications. This is not just a WhatsApp button—and in-chat payments are not promised across every market or platform.
What’s included
What's included
- Check one existing store, one WhatsApp Business account and the intended integration provider before implementation.
- Connect or map up to 20 existing products using supplied product data and images; no new product content creation.
- Configure one supported flow to receive product selections and create a recorded store order where the connector supports it.
- Configure two event-based updates—order confirmation and dispatch—when the store events and permitted messaging are available.
- Run one order-creation test and one status-update test, documenting outcomes or verified blockers.
- Provide one consolidated revision round and a handover note for operations, access and third-party fees.
- Compatibility review — We review the store, product data, account permissions and provider. If the requested order flow is unsupported, we quote a different scope before purchase.
- Define the order flow — We document chat entry, product selection, order creation and status events before configuring anything.
- Integration setup — We map catalogue items, configure the supported connector and prepare policy-compliant messages.
- Testing and handover — We test order creation and status updates, document results and hand over operating instructions and recurring costs.
Not included
- Fresh WhatsApp Business API onboarding or Meta approval for an ineligible account; H6 is a separate prerequisite with no duplicate billing.
- In-chat payment or a promise of payment availability across all platforms and countries.
- Building a new store, writing or photographing products, or reconstructing an unprepared catalogue.
- Provider subscriptions, paid apps, Meta message charges, payment/shipping fees or external hosting.
- AI chatbots, campaigns, welcome messages, quote reminders and message-cost optimization.
- Custom ERP/CRM work, unsupported development or ongoing operations support.
What we need to start
- An existing store URL, platform name and WhatsApp connector details.
- An eligible Meta/WhatsApp account, business number and access, or a separately scoped setup.
- Ready product catalogue with names, images, prices and SKU IDs for up to 20 items.
- Definitions of order creation, confirmation and dispatch events plus approved message wording.
- Safe test access, permission to use synthetic test data and an authorized approver.
- Customer messaging opt-in evidence and a market-appropriate privacy policy.
Delivery & revisions
| Item | Details |
|---|---|
| Integration scope | One store + one WhatsApp number |
| Catalogue | Up to 20 ready products |
| Order flow | One store order-creation flow where supported |
| Updates | Confirmation + dispatch |
| Testing | One order + one status update test |
| Revisions | One consolidated in-scope round |
| Timeline | 10–15 business days after readiness |
| External fees | Paid separately by the client |
Add-ons
- Welcome Message & Business Hours
- Qualified Quote Follow-Up Reminder
- WhatsApp Message Cost Optimization
FAQ
Frequently asked questions
Can shoppers place orders inside WhatsApp?
They can browse and submit product selections through supported flows. Creating a store order automatically requires a compatible connector and is verified before purchase.
Is in-chat payment included?
No. In-chat checkout is excluded; the customer may need to follow an external payment link depending on market and platform.
Does the package include initial WhatsApp API activation?
No. You need an eligible account or separately scoped H6 onboarding without duplicating shared tasks.
Is inventory synchronized in real time?
Real-time inventory sync is not promised. We verify connector capabilities and document available refresh behavior.
Are order update messages free?
Our fee excludes Meta and provider charges. Messaging eligibility, templates and fees depend on destination and usage.
What if my store cannot create orders from chat?
We explain the blocker and offer a separately scoped alternative. A simple chat message will not be substituted for order creation without your approval.
How many products are included?
Up to 20 ready products. Additional groups of 20 can be scoped as a paid add-on.
Is ongoing support included?
In-scope implementation defects are corrected under the agreement; ongoing monitoring is separate and a 14-day option is available.
Can your store accept WhatsApp orders?
Share your store platform, current WhatsApp API status and catalogue size. We will verify the order workflow first and quote a defined implementation scope—without unsupported technical promises.