AI & Automation
AI Receptionist for Calls & Website Chat
Set up an AI receptionist for incoming calls and website chats. It answers approved questions and routes cases that need a person, with configuration and testing included. Platform and channel usage fees are separate.
- One inbound voice channel
- One website-chat channel
- Answers from approved business information
- Defined human escalation
- 12 pre-handover test scenarios
- One-time setup; usage billed separately
Delivery: Target delivery: 7–10 business days after scope approval, account access, and confirmation of phone and website-channel compatibility. Carrier approvals are excluded.
A Receptionist That Works With Your Team
When an enquiry comes in after hours, people still need a clear answer and a next step. We configure one AI receptionist across an eligible inbound call channel and your website chat, using approved business information and a defined route to a human when needed. We check channel compatibility and separate running costs before implementation.
What’s included
What is included
- Initial feasibility check for one business, one inbound phone route, and one website-chat channel.
- Configure one agreed operating language after verifying platform support.
- Configure up to 20 client-supplied, approved FAQ items or business facts.
- Configure a basic greeting and minimal contact-detail capture.
- Set up one human-escalation or follow-up-logging rule, depending on available capabilities.
- Configure one supported voice and one website-chat channel in client-owned accounts, excluding number purchase and usage plans.
- Run 12 tests across both channels, including unknown questions and escalation.
- One consolidated revision round for the defined scripts before acceptance.
- Deliver configuration access, a short handover guide and test log, with 7 days of implementation bug fixes.
What is not included
- Platform subscriptions, call minutes, phone numbers, SMS, WhatsApp and AI API usage fees.
- Phone-number purchase, guaranteed local number availability, or unsupported carrier integration.
- WhatsApp Business API or extra messaging channels beyond the website chat.
- Calendar-connected appointment booking; available as a separate add-on.
- Advanced branded greetings, business-hour and holiday routing; X-04-01 only.
- Full contact centre, advanced CRM/ERP integrations, multiple branches or bulk marketing.
- Ongoing operations, 24/7 monitoring or zero-missed-call guarantees.
- Legal compliance certification, unconsented recording, or sensitive-data processing without separate review.
What we need from you
- Your business profile, services and approved common answers.
- Current phone route, carrier and country of the desired number.
- Website access and a compatible web-chat channel.
- Appropriate platform permissions shared securely, not passwords by message.
- Operating language, escalation owner and handoff method.
- Client sign-off on privacy, log retention and any needed caller notices before go-live.
Delivery scope and revisions
| Item | Details |
|---|---|
| Type of service | One-time setup |
| Scope | One business, one inbound voice route, one website chat |
| Knowledge | Up to 20 approved FAQ entries |
| Language | One verified supported operating language |
| Testing | 12 scenarios across two channels |
| Revisions | One consolidated pre-handover revision |
| Timeline | Target 7–10 business days after prerequisites |
| Bug fixes | 7 days for implementation bugs, not scope changes |
| Running fees | Recurring platform and usage charges billed separately |
FAQ
Frequently asked questions
Does the price cover monthly subscriptions and call minutes?
No. The fee is for setup, testing and handover. Platform, phone, call and messaging costs are billed separately based on your vendor and usage.
Will it work with any Saudi, Egyptian or international number?
Not necessarily. We verify carrier compatibility, available numbers and country requirements before confirming delivery.
Does this include phone calls and WhatsApp messages?
The base scope is one supported inbound voice channel plus website chat. WhatsApp needs separate integration and approval checks.
Can the receptionist book appointments?
Basic answers and escalation are included. Calendar-linked booking is a separate X-02-09 add-on.
Is live human handoff guaranteed?
We configure and test one escalation rule. Depending on provider capabilities, it may notify a teammate for follow-up rather than transfer a live call.
Can you guarantee we never miss a call?
No. Network or platform interruptions can occur. We test supported flows and document the follow-up process.
How many languages are supported?
One verified compatible operating language is included. A second language can be added after platform checks and approval of the add-on.
How do you test before handover?
We run 12 scenarios across calls and website chat, complete one consolidated revision round, and provide a brief test log.
Does this include ongoing customer support operations?
No. Ongoing monitoring and monthly tuning are separate. A scoped 30-day launch review is available as an add-on.
Are calls recorded automatically?
Not by default. Recording, where enabled, requires appropriate notices, permissions and retention arrangements for the jurisdiction and provider.
Verify Your Channels Before Committing
Share your phone-number country, carrier, website and the channels you want covered. We will check compatibility and clarify implementation scope and expected running charges before a final quote.