Websites & Stores
Ecommerce Store Management
Keep your store operations on track: up to 100 orders reviewed each month on business days, 20 approved price or promotion updates, and a clear monthly report.
- One store on one platform
- Weekday operational checks
- Monthly operations report
Delivery: Monitoring starts within two business days after access, approved price lists and escalation rules are provided.
Store operations are an ongoing discipline
Orders requiring attention, outdated prices and missed promotion changes create avoidable work. We provide structured weekday checks, execute only approved updates, and summarize what happened each month.
For an established store with its own fulfilment and customer service team that needs reliable admin-panel monitoring and exception logs.
What’s included
What the service includes
- Review new orders and their statuses for up to 100 orders monthly, five business days per week.
- Flag exceptions such as pending payments or visible delays and escalate them to the client contact.
- Apply up to 20 approved price and offer changes per month from client-supplied instructions.
- Maintain a concise record of changes and issues awaiting client decisions.
- Provide a monthly summary of available order metrics and best-selling products based on platform data.
- Set up access and escalation rules at the start of the subscription.
What is not included
- No 24/7 monitoring, holiday coverage or real-time response guarantee.
- Customer communications, direct messages and complaints are not included.
- Physical shipping, warehousing, packing and payment collection are excluded.
- No refunds, financial cancellations or sensitive monetary changes without explicit authorization and a separate process.
- Product uploads, external stock sync, variants and pre-sale audits are separately scoped.
- Website maintenance, custom development, advertising and product copywriting are excluded.
- Orders or changes above monthly limits require a separately approved quote.
What we need to start
- Role-based store access with least necessary privileges; do not share passwords or one-time codes.
- An approved price and promotions sheet with effective start and end dates.
- An escalation owner, fulfilment and support contacts, and order-status handling rules.
- Access to relevant order and sales reports for monthly reporting.
Delivery and revisions
| Item | Details |
|---|---|
| Service term | One month |
| Coverage | 5 business days weekly; no real-time monitoring |
| Orders | Up to 100 orders reviewed monthly |
| Price / offer updates | Up to 20 approved changes monthly |
| Report | One month-end operations report |
| Onboarding | Within two business days of receiving all inputs |
| Error corrections | Fix our own execution errors without using the change quota |
FAQ
Do you check orders every day?
We check them five business days per week, not 24/7 or on holidays.
Are order checks unlimited?
No. The package covers up to 100 orders per month; extra volume requires a quote.
Can you change prices without approval?
No. We apply up to 20 monthly updates from your approved price and offer list.
Do you contact customers or carriers?
We flag cases to your nominated owner. Customer messaging and physical fulfilment are excluded.
Do you upload new products?
Uploading 20 new products is a separate X-07-01 add-on, not part of price changes.
What is in the monthly report?
Available order-status totals, completed changes, best-selling products and escalated exceptions.
Will you fix technical store issues?
No. Development and hosting maintenance are separate services.
How do we start?
Provide role-limited access, approved prices and an escalation contact; we start within two business days once complete.
Know what is happening in your store every month
Tell us your platform and monthly order volume so we can confirm whether the monthly operations package is the right fit.
Request a Store Operations Quote